Answers for bookings, fleet details, parcels, pets and support
This page combines the practical questions that now appear across booking, fleet, parcel transport, private transfers, support and onboard service.
The goal is simple: one place for the most common preparation questions before a request is sent or a departure is confirmed.
- Booking and departure basics
- Fleet, luggage and comfort details
- Parcel and pet preparation
- Private transfers, support and contact
Answers for bookings, fleet details, parcels, pets and support
This page combines the practical questions that now appear across booking, fleet, parcel transport, private transfers, support and onboard service.The goal is simple: one place for the most common preparation questions before a request is sent or a departure is confirmed.
FAQ topics
The FAQ now covers the practical points that matter most before booking, loading and departure.
Booking
Route, date, passengers, pickup logic and special requests.
Fleet
Seating, luggage planning, charging access and practical comfort.
Parcel and pet
Loading fit, handover notes, carrier size and animal-related preparation.
Support
Contact flow, account follow-up and questions during the trip.
Frequently asked questions
How should a booking request be sent?
Send the route, travel date, passenger count and any luggage, parcel, pet or transfer notes in one request.
Can transport start or end at an intermediate city?
Yes, where the active route and operational planning allow it.
How should larger luggage or special items be reported?
Mention larger luggage, transport boxes, parcel dimensions or any special handling needs before confirmation.
What does the fleet page explain?
The fleet page explains seating structure, rear loading, charging access and practical comfort for longer road travel.
Can families or small groups request a direct transfer?
Yes. Private or group transfers can be requested separately when the normal departure flow is not the right fit.
How are parcel requests reviewed?
Parcel requests are reviewed for route fit, loading space, sender and recipient data, and handover clarity before confirmation.
Can pet-related requests be sent through the parcel page?
Yes. Pet-related preparation, carrier size and animal notes can be sent in the same structured request flow.
Can border timing be guaranteed?
No. Border and traffic timing can change, so travel planning stays flexible.
Is there onboard charging or practical comfort for longer travel?
Charging access, cup handling and calmer seating layouts can be prepared on selected vehicles for longer direct travel.
Can shop articles be linked to a booked ride?
Yes. Selected onboard articles can be added to an eligible ride and handed over during the trip.
Where do travel changes and support updates belong?
Use the customer account or the normal contact channel so the booking and follow-up stay in one workflow.
What should be included in a detailed contact request?
Include the route, booking or departure reference, timing notes, passenger or parcel details and any special handling that should be reviewed.
Still need help?
Use the contact channel if a booking, fleet, parcel, pet or timing question should be reviewed directly.
Detailed request
Use the form when a route, booking, parcel, pet or support case needs structured written details.