Parcel and pet transport overview
This page explains how parcel requests are checked before acceptance: route fit, loading effort, sender and recipient details, and any handover conditions at departure or arrival.
If a request also involves pet transport or a family handover case, that should be declared early so dispatch can review space, timing and preparation before confirmation.
Loading space is checked before a parcel is accepted
Rear space and route fit are reviewed before confirmation. Oversized or unclear shipments should not be added at the last moment.
- Space checked against booked passengers and luggage
- Route fit reviewed before acceptance
- No unclear handover situations at departure
Pet transport and parcel handling should be separated clearly in the request
When a request includes a carrier, pet accessories or a mixed handover case, the dispatch team needs that information early. The route can then be checked for space, timing and handover conditions before confirmation.
- Carrier size and animal notes declared early
- No unclear pet handover at departure or arrival
- Useful for family and relocation cases
Sender, recipient and handover notes should already be clear
Parcel transport works best when the route contact, destination handover and any timing notes are already structured in the request.
- Named sender and recipient
- Contact details kept with the booking
- Clear route-side handover notes